Complaint Policy for LoveCore AI
Last Updated: 2025-03-22
This policy relates to your use of the software application LoveCore AI (“Application”) by Core Tech Logic Srl.
At LoveCore AI, we deeply value our users and aim to provide an outstanding experience. We understand that occasionally issues or concerns may arise, and we are dedicated to resolving them quickly and efficiently. This Complaint Policy details the steps users should follow to report any problems encountered while using our platform.
1. Customer Support
Our dedicated customer support team is ready to address any concerns or complaints you may have. The team ensures that every inquiry is handled with professionalism, confidentiality, and impartiality. If you encounter issues or have questions related to our services, please reach out to us, and we will respond promptly and effectively.
2. How to Submit a Complaint
To submit a complaint, please contact our support team via email at [email protected].
3. Information Required
When submitting your complaint, please include the following information to help us promptly and thoroughly investigate the matter:
- Your full name and email address
- A clear description of your complaint, including relevant details such as the date and time the issue occurred
- Any applicable documentation or screenshots that support your complaint
4. Acknowledgment of Complaints
Upon receiving your complaint, our support team will acknowledge receipt within 2 business days via email.
5. Investigation and Resolution
Each complaint will be thoroughly investigated to determine the cause and best resolution. Our goal is to resolve complaints within 7 business days. More complex cases may require additional investigation time, and users will be regularly informed about the progress and estimated timeline for resolution.
6. Feedback and Follow-Up
After addressing your complaint, we will inform you of the investigation's outcome and the steps taken. Your feedback on our resolution process may be requested to help us continually enhance our services.
7. Escalation Procedure
If you are not satisfied with the resolution provided, you may escalate your complaint by notifying our support team within a reasonable timeframe. Clearly state your reasons for dissatisfaction. Your complaint will be reviewed independently by individuals or teams not previously involved in the initial resolution. After reassessment, you will be informed of the escalation outcome in a timely manner.